
# Objectifs Mentorly : Suivez votre progression et accomplissez davantage

Les Objectifs Mentorly vous aident à établir des objectifs clairs, à suivre votre progression et à célébrer vos réussites tout au long de votre parcours de mentorat. Que vous développiez de nouvelles compétences, avanciez dans votre carrière ou développiez vos capacités de leadership, notre système d'objectifs vous garde concentré et motivé.

## Que sont les Objectifs Mentorly?

Les objectifs dans Mentorly sont plus qu'une simple liste de tâches. C'est un système complet qui vous aide à :

- **Établir des objectifs clairs** pendant l'intégration
- **Suivre votre parcours** avec des notes de progression privées
- **Partager la visibilité** avec votre mentor pour un meilleur soutien
- **Célébrer les victoires** lorsque vous atteignez vos objectifs
- **Réfléchir sur votre croissance** à travers des réflexions sur les accomplissements

<GoalsDashboardDemo />

## Comment fonctionnent les objectifs

### Pour les mentorés

En tant que mentoré, vous avez le contrôle total sur vos objectifs :

- **Créer des objectifs** à tout moment depuis votre tableau de bord
- **Modifier ou supprimer** des objectifs selon l'évolution de vos priorités
- **Ajouter des notes de progression** pour suivre votre parcours (privées pour vous)
- **Marquer comme complété** lorsque vous atteignez un objectif
- **Partager des réflexions** sur ce qui vous a aidé à réussir

### Pour les mentors

Les mentors ont une visibilité en lecture seule pour mieux vous soutenir :

- **Voir vos objectifs** (titres et descriptions seulement)
- **Voir le statut de complétion** pour suivre votre progression
- **Nombre de notes de progression** (mais pas le contenu réel—celles-ci sont privées!)
- **Lire les réflexions d'accomplissement** lorsque vous complétez des objectifs
- **Recevoir des notifications** lorsque vous franchissez des jalons

<MentorViewDemo />

### Pour les gestionnaires de programme

Les gestionnaires de programme peuvent :

- **Voir les objectifs des membres** à travers le programme
- **Voir les réflexions d'accomplissement** pour comprendre l'impact
- **Ne peuvent pas voir** vos notes de progression privées
- **Ne peuvent pas modifier** ou créer des objectifs pour vous

---

## Établir vos premiers objectifs

Les objectifs sont présentés pendant votre intégration, mais vous pouvez en ajouter à tout moment!

### Qu'est-ce qui fait un bon objectif?

✅ **Soyez spécifique** - Définissez exactement ce que vous voulez accomplir

✅ **Commencez par une action** - Utilisez des verbes comme "Développer", "Lancer", "Apprendre", "Atteindre"

✅ **Rendez-le mesurable** - Incluez des métriques, jalons ou échéanciers

**Exemple :**

❌ "Devenir meilleur en leadership"

✅ "Obtenir un poste de gestion dans les six prochains mois en développant mes compétences de leadership et de prise de décision"

### Conseils pour établir des objectifs

1. **Établissez 3 à 5 objectifs** pour commencer (vous pouvez en ajouter plus tard)
2. **Concentrez-vous sur ce qui compte** pour votre carrière ou votre croissance personnelle
3. **Rendez-les actionnables** - des objectifs vers lesquels vous pouvez réellement travailler
4. **Révisez régulièrement** avec votre mentor pendant les séances

---

## Suivre votre progression

Le véritable pouvoir des Objectifs Mentorly vient du suivi de votre parcours, pas seulement de la destination.

### Notes de progression (Privées)

Les notes de progression ne sont **visibles que pour vous**—c'est votre journal privé pour documenter votre parcours pendant que vous travaillez vers un objectif.

**Quand ajouter des notes de progression :**
- Après une séance de mentorat avec des aperçus clés
- Lorsque vous atteignez un jalon ou faites des progrès
- Lorsque vous faites face à des défis que vous voulez retenir
- Pour réfléchir sur ce qui fonctionne (ou pas)

**Exemples de notes de progression :**
- "Discuté avec le mentor des stratégies de mise en marché, exploration du positionnement concurrentiel"
- "Dirigé ma première réunion debout aujourd'hui—nerveux mais l'équipe était encourageante"
- "Lecture de *Radical Candor*, beaucoup d'aperçus sur la rétroaction"

<ProgressNotesDemo />

### Réflexions d'accomplissement (Visibles)

Lorsque vous marquez un objectif comme complété, on vous demandera de réfléchir sur ce qui vous a aidé à l'atteindre. Ces réflexions **sont visibles** pour votre mentor et gestionnaire de programme.

**Quoi inclure :**
- Les stratégies qui ont fonctionné
- Comment votre mentor a aidé
- Les défis que vous avez surmontés
- Les moments d'apprentissage clés

**Exemple :**
"Les groupes d'étude du week-end ont été essentiels pour réussir ma certification. Le cadre de mon mentor pour décomposer les sujets complexes a vraiment aidé à structurer mon apprentissage."

---

## Célébrer le succès

Lorsque vous complétez un objectif, Mentorly célèbre avec vous!

<CelebrationDemo />

Vous verrez :
- 🎉 **Animation de confettis** - parce que les victoires méritent d'être célébrées!
- 📝 **Invitation à la réflexion** - partagez ce qui vous a aidé à réussir
- 🔔 **Notification au mentor** - votre mentor recevra une mise à jour sur votre accomplissement

---

## Comment les objectifs améliorent le mentorat

### Avant les séances

**Les mentors reçoivent des rappels** 24 heures avant votre séance avec :
- Vos objectifs actifs actuels
- Les complétions récentes
- Les indicateurs de notes de progression récentes

Cela les aide à préparer des sujets et questions pertinents.

### Pendant les séances

Les objectifs vous donnent, à vous et votre mentor :
- **Des points de discussion clairs** - quoi discuter
- **Des points de contrôle de progression** - où vous progressez
- **L'identification des défis** - où vous avez besoin de soutien
- **Des moments de célébration** - reconnaître les victoires ensemble

### Après les séances

**Ajoutez des notes de progression** juste après votre séance pour capturer :
- Les aperçus clés discutés
- Les actions convenues
- Les ressources recommandées
- Les prochaines étapes planifiées

---

## Gérer vos objectifs

### Modifier les objectifs

Cliquez sur n'importe quel texte d'objectif pour le modifier en ligne. Les objectifs peuvent évoluer selon l'évolution de vos priorités!

### Supprimer des objectifs

Utilisez la petite icône 'x' pour retirer les objectifs qui ne sont plus pertinents.

### Archivage

Les objectifs complétés s'archivent automatiquement après 30 jours pour garder votre tableau de bord épuré. Vous pouvez toujours voir les objectifs archivés depuis vos paramètres.

---

## Notifications par courriel

Restez informé de votre progression d'objectifs avec des courriels automatisés :

### Rapport de progression hebdomadaire (Lundi 9h)

Recevez un résumé de :
- Nombre d'objectifs actifs
- Objectifs récemment complétés
- Lien rapide vers votre tableau de bord

### Résumé quotidien de complétion

Votre mentor reçoit des mises à jour lorsque vous complétez des objectifs, incluant vos réflexions d'accomplissement.

### Rappels pré-séance

Les mentors reçoivent un rappel 24 heures avant les séances montrant vos objectifs actuels et activité récente.

---

## Confidentialité et visibilité

### Ce qui est privé

✅ **Notes de progression** - Vous seul pouvez les voir

✅ **Historique de modification des objectifs** - Privé pour vous

✅ **Combien de notes vous avez ajouté** - Les mentors voient le nombre, pas le contenu

### Ce qui est partagé

📢 **Titres et descriptions des objectifs** - Visibles pour votre mentor

📢 **Statut de complétion** - Les mentors peuvent voir ce que vous avez accompli

📢 **Réflexions d'accomplissement** - Partagées avec les mentors et gestionnaires de programme

📢 **Nombre de notes** - Les mentors voient "3 notes" mais pas ce qu'elles disent

---

## Meilleures pratiques

### 1. Révisez les objectifs régulièrement

Réservez du temps chaque semaine pour :
- Ajouter des notes de progression après les séances de mentorat
- Mettre à jour le texte des objectifs selon l'évolution des priorités
- Célébrer les petites victoires en cours de route

### 2. Soyez honnête dans les notes de progression

Puisqu'elles sont privées, soyez franc au sujet de :
- Les défis que vous affrontez
- Les questions que vous avez
- Les doutes ou préoccupations
- Les moments de percée

### 3. Partagez des réflexions significatives

Lors de la complétion d'objectifs, partagez des aperçus qui :
- Aident votre mentor à comprendre leur impact
- Pourraient bénéficier à d'autres mentorés
- Soulignent les stratégies qui ont fonctionné
- Reconnaissent le soutien reçu

### 4. Alignez les objectifs avec les séances

Discutez de vos objectifs pendant les séances de mentorat :
- Partagez les progrès et défis
- Demandez des conseils spécifiques
- Obtenez de la rétroaction sur votre approche
- Ajustez les objectifs selon les commentaires du mentor

---

## Foire aux questions

### Puis-je établir des objectifs après l'intégration?

Oui! Vous pouvez ajouter, modifier ou supprimer des objectifs à tout moment depuis votre tableau de bord.

### Mon mentor verra-t-il mes notes de progression?

Non. Les notes de progression sont complètement privées pour vous. Les mentors voient seulement le nombre de notes, pas le contenu.

### Qu'arrive-t-il aux objectifs complétés?

Les objectifs complétés restent visibles pendant 30 jours, puis s'archivent automatiquement. Vous pouvez voir les objectifs archivés dans vos paramètres.

### Puis-je avoir plus de 5 objectifs?

Absolument! Bien que nous recommandions de commencer avec 3 à 5, vous pouvez créer autant d'objectifs que nécessaire.

### Les objectifs ont-ils des échéances?

Pas actuellement. Les objectifs dans V1 se concentrent sur le suivi de progression plutôt que sur des échéances strictes. Travaillez avec votre mentor pour établir vos propres échéanciers.

### Les gestionnaires de programme peuvent-ils voir mes notes de progression?

Non. Les notes de progression sont privées pour vous seulement. Les gestionnaires de programme peuvent voir vos titres d'objectifs, descriptions et réflexions d'accomplissement, mais jamais vos notes de progression privées.

---

## Commencer

Prêt à établir votre premier objectif?

1. **Allez à votre tableau de bord** - Cliquez sur "Objectifs" dans la navigation
2. **Cliquez sur "Créer votre premier objectif"** - Si c'est votre première fois
3. **Écrivez votre objectif** - Soyez spécifique et actionnable
4. **Ajoutez une description** - Expliquez comment vous suivrez les progrès
5. **Commencez à suivre** - Ajoutez des notes de progression pendant que vous travaillez vers l'objectif

Votre parcours de mentorat commence avec des objectifs clairs. Allons-y!

---

**Besoin d'aide?** Contactez support@mentorly.com ou communiquez avec votre gestionnaire de programme pour des conseils sur l'établissement d'objectifs.


Apprenez comment établir, suivre et atteindre vos objectifs personnels et professionnels avec le système de suivi d'objectifs de Mentorly

Objectifs Mentorly : Suivez votre progression et accomplissez davantage


# Mentorly Goals: Track Your Progress and Achieve More

Mentorly Goals helps you set clear objectives, track your progress, and celebrate achievements throughout your mentorship journey. Whether you're building new skills, advancing your career, or developing leadership abilities, our goal system keeps you focused and motivated.

## What Are Mentorly Goals?

Goals in Mentorly are more than just a to-do list. They're a comprehensive system that helps you:

- **Set clear objectives** during onboarding
- **Track your journey** with private progress notes
- **Share visibility** with your mentor for better support
- **Celebrate wins** when you achieve your goals
- **Reflect on growth** through achievement reflections

<GoalsDashboardDemo />

## How Goals Work

### For Mentees

As a mentee, you have full control over your goals:

- **Create goals** anytime from your dashboard
- **Edit or delete** goals as your priorities change
- **Add progress notes** to track your journey (private to you)
- **Mark complete** when you achieve a goal
- **Share reflections** about what helped you succeed

### For Mentors

Mentors have read-only visibility to support you better:

- **View your goals** (titles and descriptions only)
- **See completion status** to track your progress
- **Count of progress notes** (but not the actual content—those are private!)
- **Read achievement reflections** when you complete goals
- **Receive notifications** when you hit milestones

<MentorViewDemo />

### For Program Managers

Program managers can:

- **View member goals** across the program
- **See achievement reflections** to understand impact
- **Cannot see** your private progress notes
- **Cannot edit** or create goals for you

---

## Setting Your First Goals

Goals are introduced during your onboarding, but you can add more anytime!

### What Makes a Good Goal?

✅ **Be Specific** - Define exactly what you want to achieve

✅ **Start with Action** - Use verbs like "Build", "Launch", "Learn", "Achieve"

✅ **Make it Measurable** - Include metrics, milestones, or timelines

**Example:**

❌ "Get better at leadership"

✅ "Attain a management position within six months by developing leadership and decision-making skills"

### Tips for Goal Setting

1. **Set 3-5 goals** to start (you can add more later)
2. **Focus on what matters** to your career or personal growth
3. **Make them actionable** - goals you can actually work toward
4. **Review regularly** with your mentor during sessions

---

## Tracking Your Progress

The real power of Mentorly Goals comes from tracking your journey, not just the destination.

### Progress Notes (Private)

Progress notes are **only visible to you**—they're your private journal to document your journey while working toward a goal.

**When to add progress notes:**
- After a mentoring session with key insights
- When you hit a milestone or make progress
- When facing challenges you want to remember
- To reflect on what's working (or not)

**Example progress notes:**
- "Talked with mentor about go-to-market strategies, exploring competitive positioning"
- "Led first standup meeting today—nervous but team was supportive"
- "Reading *Radical Candor*, lots of insights on giving feedback"

<ProgressNotesDemo />

### Achievement Reflections (Visible)

When you mark a goal complete, you'll be asked to reflect on what helped you achieve it. These reflections **are visible** to your mentor and program manager.

**What to include:**
- What strategies worked
- How your mentor helped
- Challenges you overcame
- Key learning moments

**Example:**
"Weekend study groups were key to passing my certification. My mentor's framework for breaking down complex topics really helped structure my learning."

---

## Celebrating Success

When you complete a goal, Mentorly celebrates with you!

<CelebrationDemo />

You'll see:
- 🎉 **Confetti animation** - because wins deserve celebration!
- 📝 **Reflection prompt** - share what helped you succeed
- 🔔 **Mentor notification** - your mentor will receive an update about your achievement

---

## How Goals Enhance Mentorship

### Before Sessions

**Mentors receive reminders** 24 hours before your session with:
- Your current active goals
- Recent completions
- Latest progress note indicators

This helps them prepare relevant topics and questions.

### During Sessions

Goals give you and your mentor:
- **Clear talking points** - what to discuss
- **Progress checkpoints** - where you're making headway
- **Challenge identification** - where you need support
- **Celebration moments** - acknowledging wins together

### After Sessions

**Add progress notes** right after your session to capture:
- Key insights discussed
- Action items agreed upon
- Resources recommended
- Next steps planned

---

## Managing Your Goals

### Editing Goals

Click any goal text to edit it inline. Goals can evolve as your priorities change!

### Deleting Goals

Use the small 'x' icon to remove goals that are no longer relevant.

### Archiving

Completed goals automatically archive after 30 days to keep your dashboard clean. You can always view archived goals from your settings.

---

## Email Notifications

Stay informed about your goal progress with automated emails:

### Weekly Progress Report (Monday 9 AM)

Receive a summary of:
- Active goals count
- Recently completed goals
- Quick link to your dashboard

### Daily Completion Digest

Your mentor receives updates when you complete goals, including your achievement reflections.

### Pre-Session Reminders

Mentors get a 24-hour reminder before sessions showing your current goals and recent activity.

---

## Privacy & Visibility

### What's Private

✅ **Progress notes** - Only you can see these

✅ **Goal edit history** - Private to you

✅ **How many notes you've added** - Mentors see the count, not content

### What's Shared

📢 **Goal titles and descriptions** - Visible to your mentor

📢 **Completion status** - Mentors can see what you've achieved

📢 **Achievement reflections** - Shared with mentors and PMs

📢 **Note count** - Mentors see "3 notes" but not what they say

---

## Best Practices

### 1. Review Goals Regularly

Set aside time weekly to:
- Add progress notes after mentorship sessions
- Update goal text as priorities evolve
- Celebrate small wins along the way

### 2. Be Honest in Progress Notes

Since they're private, be candid about:
- Challenges you're facing
- Questions you have
- Doubts or concerns
- Breakthrough moments

### 3. Share Meaningful Reflections

When completing goals, share insights that:
- Help your mentor understand their impact
- Could benefit other mentees
- Highlight what strategies worked
- Acknowledge support received

### 4. Align Goals with Sessions

Discuss your goals during mentorship sessions:
- Share progress and challenges
- Ask for specific guidance
- Get feedback on your approach
- Adjust goals based on mentor input

---

## Frequently Asked Questions

### Can I set goals after onboarding?

Yes! You can add, edit, or delete goals anytime from your dashboard.

### Will my mentor see my progress notes?

No. Progress notes are completely private to you. Mentors only see the count of notes, not the content.

### What happens to completed goals?

Completed goals stay visible for 30 days, then automatically archive. You can view archived goals in your settings.

### Can I have more than 5 goals?

Absolutely! While we recommend starting with 3-5, you can create as many goals as you need.

### Do goals have deadlines?

Not currently. Goals in V1 focus on progress tracking rather than strict deadlines. Work with your mentor to set your own timelines.

### Can Program Managers see my progress notes?

No. Progress notes are private to you only. Program Managers can see your goal titles, descriptions, and achievement reflections, but never your private progress notes.

---

## Getting Started

Ready to set your first goal?

1. **Go to your dashboard** - Click "Goals" in the navigation
2. **Click "Create your first goal"** - If this is your first time
3. **Write your goal** - Be specific and actionable
4. **Add a description** - Explain how you'll track progress
5. **Start tracking** - Add progress notes as you work toward it

Your mentorship journey starts with clear goals. Let's get started!

---

**Need help?** Contact support@mentorly.com or reach out to your program manager for guidance on goal setting.


Learn how to set, track, and achieve your personal and professional goals with Mentorly's goal-tracking system

Mentorly Goals: Track Your Progress and Achieve More


1.  [Perceived Vulnerability](#perceived-vulnerability)
    
2.  [The of Not Reciprocating](#the-of-not-reciprocating)
    
3.  [Refusal Fuels Negative Emotions](#refusal-fuels-negative-emotions)
    
4.  [Admitting to Not Having the Answers Is A Sign of Strength](#admitting-to-not-having-the-answers-is-a-sign-of-strength)
    

![](/images/help/articles/asking-for-help-why-is-it-so-hard-1.jpg)

Some people may go their entire lives without improving certain skills or solving various issues because of the premium they put on self-reliance. **Asking for help doesn’t come naturally to humans - in a professional setting, this becomes even harder due to how we think we are perceived by others.**

But public perception should matter very little when trying to achieve more in life, solve issues within yourself, and grow as a person. Just because the masses see some things in a certain way doesn’t make a view correct. And generally speaking, three things might be keeping you from seeking help, entering a successful mentorship relationship or reaching your goals.

![](/images/help/articles/asking-for-help-why-is-it-so-hard-2.png)

## **Perceived Vulnerability**

How many times have you considered asking for help but never followed through? It happens to everyone at least once, especially in a work environment, because people are hardwired to be self-reliant. That makes it difficult to ask for help as it induces a feeling of vulnerability.

Yet perceived vulnerability is different from being vulnerable. Vulnerability has a negative connotation that’s constantly fueled by the masses. In reality, it can be a sign of strength, even more so because of its perceived negative aura. It takes plenty of strength to reach out to someone and ask for support or simply admit you don’t hold all the answers.

Besides, receiving help when you ask for it could be the key to solving your problem. As you implement the solution, you learn. Learning makes you stronger!

Perhaps you excel at many things socially and professionally, but you’ve decided to switch careers. You need someone to guide you through uncharted territory. That can make you appear vulnerable but certainly not weak. And believe it or not, vulnerability is more than okay, especially if you’re in a leadership position.

**Being honest about your limitations and asking for help are signs that you desire continuous improvement.** It’s a more revered attitude than being closed off from everyone else and preaching self-reliance when someone two feet away can offer their expertise.

![](/images/help/articles/asking-for-help-why-is-it-so-hard-3.png)

## **The Fear of Not Reciprocating**

It’s human nature to expect something in return when we provide a service, lend a hand, or offer some advice. It might not be the best human trait, but it’s one we all share. Despite many of us trying our hardest to suppress the behavior, you’ll find others proudly putting it on display and not even trying to hide it.

But the fear of expectation is another reason many people never ask for help. Imagine having someone willing to help you overcome a problem and are even glad to offer guidance and assistance. One of the thoughts that might enter your head is that they will expect something in return.

It may not happen now, tomorrow, or even next week, but eventually, they might want something. Perhaps you can’t return the favor or lack the expertise to assist them now or even further down the line. This mindset problem leads people to believe asking for help will make them seem vulnerable and weak.

Yet here’s **something you probably didn’t consider: People take pleasure in helping!** There’s a lot of satisfaction in knowing you’ve helped someone get better or succeed. It’s especially true when the person asking for help makes it easy and is committed to accepting help and guidance.

Asking for help doesn’t make you weak or a burden. In fact, it gives you a chance to succeed and opens the door for someone to bask in your success, improve their own standing among peers, and even elevate their self-worth.

![](/images/help/articles/asking-for-help-why-is-it-so-hard-4.png)

## **Refusal Fuels Negative Emotions**

Another big scary thought is the idea that someone might reject your request: you need help and muster up the courage to ask for it, only to hear the word no. It can be a daunting experience, especially if coming from a position of perceived vulnerability and weakness.

But here’s the issue… Why make that assumption in the first place? There’s no reason to reinforce and fuel negative emotions with hypotheticals. **More people than you think take pleasure in helping and do it without expecting something in return.** That’s reason enough alone to take a chance and ask for help.

What’s the worst that can happen if someone refuses? **A negative response isn’t a negative reflection on yourself**. Instead of clinging to the word no, try doing something else like telling yourself that the answer didn’t offend and communicating to that person that you appreciate their time.

Move on to someone else and remember that people don’t just refuse to help because they don’t want to -some of them can’t. Perhaps you asked for help from someone lacking the expertise to assist, or that person didn’t have enough time to commit to seeing you through the process.

Hearing the word ‘no’ isn’t the same as being rejected. Therefore, it doesn’t have to come from a negative place or make you feel weak or vulnerable in whatever way you perceive vulnerability. Overcoming these skewed perceptions is easier to do if you keep reflecting and reminding yourself of the times you experienced joy by helping others. **There are others out there like you, and it’s only a matter of finding the right person for the job.**

![](/images/help/articles/asking-for-help-why-is-it-so-hard-5.png)

## **Admitting to Not Having the Answers Is a Sign of Strength**

The biggest step you can take towards growing is to allow yourself to be vulnerable. The reason being is that the social perception of vulnerability is skewed from what it really means. Someone vulnerable and open about their shortcomings is a person with a desire to improve or the type of individual who doesn’t want to hold others back out of fear of how people might view them.

Ten out of ten people who ask for help will learn, grow, and achieve more than those worried about appearances rather than real substance.

![](/images/help/articles/asking-for-help-why-is-it-so-hard-6.png)

## **Suggested Articles**

Check out our article on [Finding a Mentor and Booking a Session](/en/help/for-mentees/finding-a-mentor-and-booking-a-session).

You can also learn how to [Make the Most of Mentorship.](/en/help/mentorship-resources/making-the-most-of-mentorship)


Jump into this article to learn about the fear of asking for help and how to overcome it for a better mentorship journey.

Asking for Help: Why Is It So Hard?


[FAQ for all](#faq-for-all)

[FAQ for Mentees](#faq-for-mentees)

FAQ for Mentors

## How do I join my session?

You can join your session by logging into your Personal Dashboard then going to your sessions tab. Click Join call on your session. The **Join Call** activates 10 minutes before your session.

![](/images/help/articles/faq-personal-dashboard-1.jpg)

* * *

## I am unable to join my session

When joining your call, make sure your browser is allowing access to your camera and microphone. If you have multiple devices for your microphone or camera, you can select which to allow from the drop-down menu.

![](/images/help/articles/faq-personal-dashboard-2.png)

**Troubleshooting tips:**

- Close down any other program, app and/or browser that might be using your camera or microphone.
- If your microphone/camera are **internal** e.g. laptop, please check your **System Preferences** and ensure your microphone **input/output** are properly set ([Mac](https://support.apple.com/en-ca/guide/mac-help/mchlp2256/mac) or [PC](https://support.microsoft.com/en-us/help/4520288/windows-10-fix-sound-problems) instructions).
- If you are using a private work laptop, your company may have restricted your permission settings: it is best to join your video session from a personal laptop.
- We recommend the following browsers: Chrome, Firefox and Safari.
* * *

## How do I reset my password?

To reset your password, head on to your programs portal and click on **Log in** on the top right hand side. Click on **Reset Password** under **Social Login.** Enter the e-mail address associated to your account and then click on **Send me the link.** You will receive a password reset link in your e-mail. Click the link in your e-mail to reset your password.

* * *

## I'm unable to sign up for my program

Please reach out to your program administrator if you're not able to sign up for your program.

* * *

**How can I add my session to my personal calendar?**

Once a session is booked, you can add it to your personal calendar (iCal, Google Cal, Outlook, Yahoo). From your **Sessions** tab, click on **(+calendar)** and then select your personal calendar provider. You can also add the session to your calendar from your confirmation e-mail.

![](/images/help/articles/faq-personal-dashboard-3.jpg)

* * *

## **What should I do if I can't attend a session and have to cancel?**

As soon as you know you're unable to attend a session that's been booked, you can cancel by going to the **Sessions** tab and then click on the three dots of the session you'd like to cancel. You can also cancel the session from the **Calendar** tab. Find the session date and time then click on the session. Click on the **circled x**, select a reason for cancelling and then click on **confirm**.  


![](/images/help/articles/faq-personal-dashboard-4.gif)

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# **Mentees**

## How do I find a mentor?

*It's important to know that your program may have matched you with a mentor, or you may have to find a mentor on your own.*

**A. Matched with a Mentor**

If you have the **Matches** tab on your Personal Dashboard, that means your program will be matching you with a mentor.

You can view your matches by going to the **Matches** tab - you'll see each match (you might have more than one!). From here, you can view their profile and book a session by clicking on the match.

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If you have the **Matches** tab and have not been matched, you can contact your program administrator.

**B. Browsing for Mentors**

If you don't have the **Matches** tab, no worries! That just means your program has enabled you to browse for a mentor, so you can choose who interests you the most.

From your Personal Dashboard, click on **Mentors** at the top of your screen. You'll be brought to your portal that features all the available mentors that you can book with. You can search for a specific mentor or keyword, filter by sector/industry and areas of expertise - or you can just browse all!

Once you've found a mentor who interests you, click on **View Profile** to learn more about them and/or book a session.

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## Can I meet with the same mentor more than once?

Yes, as long as the mentor accepts the session.

## Do I need to fill out my profile?

Filling out your profile is not mandatory, but it is strongly recommended! Your profile will be visible to your mentor(s), so it's a great way for your mentor to learn more about you before your session.

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# **Mentors**

## As a mentor, will I get double-booked?

No. Once you’ve been booked from your available time slots, that time slot is removed from your calendar to prevent any other mentee booking with you at that time.

## Do I have to accept sessions?

Yes, sessions are not automatically confirmed. Even if it's an availability that's been booked by the mentee, the session is not automatically accepted. To accept a booking, head over to your **sessions** tab, and click on **Accept** or **Decline**.

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FAQ Personal Dashboard